The guarantee, in one line
If Xerquvatv will not run on your device and our support team cannot get it going, you get your money back in full provided you ask within 7 days of activation. It holds for every term length and every screen count.
What sits inside it
Streams that will not play on a supported device after you have followed the setup guide and worked through it with support.
Buffering that keeps returning and that support cannot clear by changing the server, the player or the decoder settings.
Channels that were on the channel list page when you bought and are simply not there.
What sits outside it
A change of heart once the service has been working, or once the 7-day window has closed.
Trouble that traces back to your own connection, a telco shaping the traffic, or a device we do not support. We will still lend a hand, and the free trial is there precisely so you can check first.
Accounts shut for breaking the fair-use terms.
Making a claim
Message us on WhatsApp with your username and a short note on what is wrong. Give support the chance to fix it first — most things are sorted inside one chat.
If it truly cannot be fixed, the refund goes back to the original payment method within 5 business days. This all sits alongside your rights under the Australian Consumer Law, which we do not limit.
Renewals
The guarantee covers your first purchase. Renewing an account you already know works is not refundable, since the service has already proven itself on your gear.
Questions about this policy: message us on WhatsApp +212 610 046 062 or use the contact page.